Refund Policy

1. Overview

PRO KISSAN is a multi-vendor farming marketplace connecting customers with farmers and agricultural product sellers. We strive to ensure that all products delivered are fresh, authentic, and of high quality.

If you are not satisfied with your order, you may request a refund or replacement according to the terms below.

2. Eligible Refund Cases

• Damaged or defective products received.
• Expired or spoiled agricultural products.
• Wrong item delivered.
• Missing products in the order.
• Order canceled by vendor or delivery partner.

3. Non-Refundable Items

• Products damaged after delivery due to customer handling.
• Refund requests submitted after the allowed timeframe.
• Items purchased during special clearance or discount sales.
• Partially consumed or used products.

4. Refund Process

Once your refund request is received, our support team will review the issue and may ask for product images or additional details.

Approved refunds are processed within 5–7 business days and credited back to the original payment method or wallet balance.

5. Order Cancellation

Orders can only be canceled before they are shipped by the vendor. Once dispatched, cancellation requests may not be accepted.

6. Vendor Responsibility

Vendors on PRO KISSAN are responsible for maintaining product quality, packaging standards, and accurate product descriptions.

7. Contact Support

If you face any issue related to refunds, returns, or damaged products, feel free to contact our support team.